Terms and conditions of use

General Terms

Santiago Soares Gallery, with administrative headquarters at Av. Paulista, 726, 17th floor, cj 1707 PO Box 23 - Bela Vista, São Paulo-SP, CEP 01310-100, and on the other hand, the customer, qualified at the time of purchase of the Santiago Soares products, hereinafter simply called Customer.

Considering that Santiago Soares Gallery sells products over the internet;

Considering the interest of the Client in the purchase of the products offered by Santiago Soares ("Products") in its sales channels;

The purpose of this contract is to establish the general conditions of use and purchase of the client's products from the SantiagoSoares.com website ( www.SantiagoSoares.com ).

Confidentiality: Santiago Soares Gallery is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process.

Customer Service : The customer has this service to answer their doubts, solve any requests or complaints regarding their order or any content available on the website. The SAC may be activated by telephone or form on the website or by sending an e-mail to contato@santiagosoares.com, all available on our “CONTACT” page.

Delivery policy : the deadline for delivery of the Products is informed during the purchase procedure, counted in working days and depending on the product's characteristics in terms of prior manufacture after payment confirmation. Products are delivered from Monday to Friday, from 8 am to 10 pm.

Exceptionally, some deliveries of Products may occur on Saturdays, Sundays and holidays.

The checking of the adequacy of the product dimensions is the responsibility of the Customer, who must ensure that they are in accordance with the spatial limits of the elevators, doors and corridors at the place of delivery. Product assembly or disassembly, transportation by stairs and / or doors and windows, or lifting of deliveries will not be carried out.

Up to three delivery attempts will be made at the informed location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years old, and carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to Santiago Soares.

After completing the order, it is not possible to change the form of payment and / or delivery address, request an advance or, even, priority of delivery.

The delivery time informed during the product purchase procedure takes into account the stock, the region, the production process (depending on the product), the invoice issuing process and the product preparation time. With each update on the order's delivery status, the system sends alert emails to the Customer.

The delivery freight charge is calculated based on the delivery location, weight and dimensions of the Product.

Santiago Soares Gallery does not authorize the carrier to:

entering the home;
deliver by alternative means (example: hoisting product by window);
perform installation or maintenance of products;
open the product packaging;
deliver to an address different from that shown on the invoice;
delivery to minors or without identification document.

Santiago Soares Gallery is not responsible for the retention of goods at Alfandegary Detps when this is due exclusively to customer's pending items, therefore, it is necessary for them to appear at the tax post for the goods to be released, considering that in these cases the information regarding releases and payments are only passed on to interested parties.

Right of regret: the Customer will be entitled to exercise the right to regret the purchase, for the purpose of returning the Product, in which case the following conditions must be observed:

the withdrawal period for the purchase of the product is up to 7 (seven) consecutive days, counting from the date of receipt;
in case of return, the product must be returned to Santiago Soares in its original packaging, accompanied by the Invoice / DANFE (Electronic Document Invoice Auxiliary Document), the manual and all its accessories.

The Customer must request the return through our Customer Service in the “CONTACT” menu or by e-mail contato@santiagosoares.com. Expenses for collecting or posting the Product will be borne by Santiago Soares.

After the product arrives, Santiago Soares Gallery will check if the above conditions have been met. If so, it will provide a refund for the total purchase price.

For purchases with a credit card, the card administrator will be notified and the refund will occur on the next or subsequent invoice, at once, regardless of the number of installments used in the purchase. The reimbursement period and, still, the collection of the remaining installments after the full refund of the Product value on the Client's credit card carried out by Santiago Soares, is the responsibility of the card administrator. In the event of collection of future installments by the card administrator, the Customer will not be encumbered, since Santiago Soares, as mentioned above, reverses the full value of the Product in one single payment, with the credit referring to the reversal being granted in full by card administrator on the billing invoice subsequent to the month of cancellation.

In purchases paid by bank slip or debit, the refund will be made through bank deposit, within 10 (ten) business days, only in the buyer's current account, which must be individual. It is necessary that the CPF of the current account holder is the same as that contained in the request (Client's CPF). If the buyer does not have a checking account that meets the conditions mentioned, a Payment Order will be sent within the same period in the name of the holder of the purchase. It can be redeemed at any Banco Itaú branch, upon presentation of an identity document and CPF.

Santiago Soares Gallery is exempt from the obligation to cancel any product that does not meet the requirements listed in this device.

Exchange and Return Policy: all occurrences involving exchange or return will be dealt with in accordance with the Consumer Protection Code.

The Customer must request the exchange or return through Customer Service in the “ABOUT” menu or by email contato@santiagosoares.com. Expenses for collecting or posting the Product will be borne by Santiago Soares.

The product must be returned to Santiago Soares Gallery in its original packaging, accompanied by the Invoice / DANFE (Auxiliary Document of the Electronic Invoice), the manual and all its accessories.

After the product arrives, Santiago Soares Gallery will check if the above conditions have been met. If so, it will arrange for the refund or exchange of the Product according to the request made by the Customer.

The deadline to request the exchange of defective products is 7 calendar days, counted from the delivery date.

Santiago Soares is exempt from the obligation to respond to requests for exchange or return of any returned product without the Customer Service department being notified after the deadline or in the absence of accompanying items / accessories.

Accepted payment methods:

Cash payment:

Bank slip;
account debit;
credit card.

Payment in installments:

credit card.

For credit card payments, the order will be subject to approval by the card administrator. The information contained in the registration is subject to confirmation, which may be requested by Santiago Soares by email.

Delivery times and payment method:

Purchases paid by credit card: the deadline for delivery is considered from the verification of registration data and confirmation of payment by the card administrator. Confirmation takes place within two calendar days. In case of registration divergence, Santiago Soares Gallery will contact the buyer.

Purchases paid by bank slip: the deadline for delivery is considered from the confirmation of payment by the bank. Confirmation is carried out within three business days after payment.

Purchases paid through account debit: the deadline for delivery is considered from the confirmation of payment by the bank. Confirmation takes place within two calendar days.

Offers: offers can be found on the main page of the website and or in the department menus. However, an offer may be withdrawn from the website when the products in stock are exhausted and it is not possible to make a replacement with our suppliers.

The customer must carefully read the rules of each offer before closing the purchase. In case of doubt, the customer should contact our Customer Service.

Act of God and Force Majeure: Neither party will be liable to the other for any failure or delay in fulfilling the obligations contained in this contract caused by acts of God or force majeure.

Forum: The Client's domicile forum is elected to settle any disputes regarding this contract.